Community and Offer Guidelines

principle

Permutis stands for fair exchange, trust, sustainability and respectful communication. Offers, messages, images and profiles must be legitimate, honest, safe and suitable for an exchange community. Users should be able to clearly see what is being offered, what condition it is in and what expectations the other side has.

The guidelines specify terms and conditions and moderation. They apply to public content, private messages, profile information, images, AI-generated content, challenge stories, reviews, support communications and all other functions in which users post content or interact with other users.

Permitted content

Legal items and services that the user is allowed to offer, describe truthfully and actually want to exchange are permitted. Services must be able to be provided legally, voluntarily, safely, clearly and without exploitation. Items must be available and must not infringe the rights of third parties.

• Items: for example electronics, clothing, furniture, books, tools, sports equipment or household items, as long as they can be exchanged safely and legally.
• Services: for example tutoring, repair assistance, gardening, language practice or creative support, provided there are no approval requirements, safety risks or legal prohibitions to the contrary.
• Descriptions: clear, factual, without misleading promises and without pricing, buying or selling language.

Prohibited offers

Prohibited are content whose exchange, possession, distribution, promotion or provision is unlawful, dangerous, exploitative or only permitted under special conditions that cannot be verified with certainty. Permutis may remove such content, even if individual terms are not expressly included in this list.

• Illegal goods or services, stolen goods, counterfeits, pirated copies, circumvention techniques and rights violations.
• Weapons, ammunition, explosives, hazardous chemicals, drugs, prescription medications, regulated medical devices, and products with significant safety risks.
• Personal data, official documents, access data, financial products, loans, securities, cryptocurrencies as exchange content and other regulated financial or identity services.
• Sexual services, exploitation, human trafficking, hate content, extremist symbols, calls for violence, animal trafficking and products relevant to species protection.

In addition, the following must be particularly checked or blocked: alcohol, tobacco, vapes, food, cosmetics, nutritional supplements, medical or hygiene products, tickets, vouchers, digital accounts, software licenses, SIM cards, devices with unclear origins, CE/product safety risks, recall products and products whose exchange would require age control or special approvals.

No pricing or sales language

External sales links, price demands, purchase requests, off-platform sales attempts, surreptitious advertising and demands for money or credits are not permitted. Permutis remains exchange instead of buying. Covert formulations are also inadmissible if they actually demand a price, payment, advertising or circumvention of the platform rules.

Examples of prohibited language include: “only for money”, “VB”, “fixed price”, “PayPal”, “transfer”, “cash”, “for sale”, “buy me”, “shop link”, “discount code”, “affiliate link”, “follow me on…”, “only for 500 credits” or price information in images. The use of such terms is only permitted in rules, warnings, support texts or legal explanations if it is clear that a ban is involved.

Hate, spam and deception

Hate, calls for violence, extremist symbols, fraudulent offers, misleading AI images, spam, circumvention of platform rules, exploitation, threats, discrimination, harassment, sexualized approaches, manipulation of reviews and any form of pressure on other users are prohibited.

Also not permitted are multiple accounts for manipulation, fake offers, fake exchanges, artificial challenge progress, false verifications, identity abuse, contact after clear rejection, phishing, malware, link spam and the mass copying or reading of platform data.

Images

Images should show the actual offer and enable users to make an honest assessment. The main image should be clear, bright enough, not cropped misleadingly and free of hidden contact information. When it comes to used items, relevant defects, signs of wear, accessories or missing parts should not be intentionally hidden.

• Third-party images without rights, stock images that are supposedly your own item, watermarks from third-party platforms and images that show another product are not permitted.
• Excessively manipulated images, misleading AI images, sexual or violent content, hate symbols, sensitive documents, ID cards, addresses, license plates or payment details are not permitted.
• Recognizable people may only be shown if the necessary consent has been given. Special restraint is required when dealing with children, vulnerable people or private situations.

Offer texts

Texts must be clear, respectful and truthful. The condition, scope, restrictions, delivery location, expected exchange framework and special features should be described in such a way that a fair exchange is possible. AI-generated texts may be used, but must be checked and corrected by the user.

Exaggerated promises, deceptions about condition or origin, intentionally false categories, keyword spam, hidden contact information, external sales solicitations, discriminatory language, rights violations and any language that requires money, price or credits as a mandatory condition for a user offer are not permitted.

Title and description may not be used for surreptitious advertising, affiliate links, shop links, social media advertising, discount codes, external service offers, link spam, phone number/email spam, keyword lists or other non-exchange-related activities. Links are only permitted if Permutis expressly releases them for a function or if they are necessary for security, proof or support in individual cases.

Chats

Chats are used to clarify details of a possible exchange: condition, scope, handover, time, security questions and expectations. Users should remain objective, not share unnecessary personal data and use the platform chat so that agreements in the event of problems remain traceable.

Insults, threats, discrimination, harassment, pressure, phone number/email spam, phishing, external sales attempts, circumvention of platform rules, demands for money or credits, sexualized messages, repeated contact after rejection and sending dangerous links or files are not permitted.

Social media and stories

Permutis may only use user images, challenge stories, reviews or exchange stories externally if separate approval has been given. Normal use of the app does not mean automatic consent to publication on social media, in press materials, advertising material or public success stories.

A release should document which content may be used, for which channels, in what period of time, with which name or profile reference and whether edits are permitted. Users must confirm that they own the rights to images and text and that visible people agree. Revocations should be respected for future uses, as far as legally and technically possible.

Public stories may only be used for minors or people who are clearly in need of protection with a specially checked legal basis and, if necessary, the consent of the legal guardians. Without clear approval, names, faces, exact locations, private messages and personal details must be anonymized or not published.

Founders Club and funding communication

Founders and funding communication must make it clear: no investment, no shares, no security, no promise of profit, no guaranteed growth in value. Founder benefits are platform benefits such as visibility, badges, early features, community access or special communication rights, provided they are specifically described.

Statements that suggest a share in the company, a return, a later payout, guaranteed growth or financial participation are not permitted. Marketing texts must soberly distinguish between community support, platform benefits, partner programs and real financial products.

Reporting information

A report should be specific enough so that Permutis can check the affected content. This includes the link or ID of the offer, profile, chat or image, a comprehensible justification, the rule or legal violation affected, relevant evidence and a contact option for queries.

In the case of suspected illegal content, the report should clearly explain why the content is supposed to be illegal. Reports that are obviously unfounded, abusive or automated on a large scale can be restricted if they hinder the review of other reports.

Decision and justification

Permutis is intended to adequately document moderation decisions. If content is removed, reach is reduced, accounts are blocked or functions are restricted, the data subject should, as far as possible, be given a clear explanation: content affected, violation of the rules, action, duration and available legal remedies.

In cases of acute danger, protection against abuse, legal obligations, protection of other users or investigations, Permutis may limit information if a full justification would jeopardize security or auditing.

Internal complaint and escalation

Users should be able to have a moderation decision reviewed via an internal complaint channel if they consider the decision to be wrong. The complaint should identify the decision, justify the correction and contain new information or evidence.

Permutis can confirm, change, revoke or replace decisions with more lenient measures. To the extent required by law, information on out-of-court dispute resolution, responsible bodies or regulatory contact channels is provided.

Examination and reports

Permutis can check content automatically or manually. Users can report suspicious offers, profiles, images, messages, reviews or challenge steps. Checks are carried out in particular in the event of security risks, legal violations, abuse, demands for money, suspected fraud, harassment, violations of rights or repeated violations of rules.

During an audit, Permutis may include context: content, chat history, previous violations, technical signals, reports from other users, affected category, risk to others and legal obligations. Obviously dangerous or illegal content can be removed immediately.

Possible consequences

Permutis can remove, hide, restrict content, deactivate offers, reduce visibility, hide chats, delete reviews, correct challenge progress, warn users, restrict functions or suspend accounts. Repeated or serious violations may result in challenge ban, permanent ban, or account deletion.

In serious suspected cases, Permutis can secure evidence, log support access, warn affected users or inform legally required authorities. Users can ask questions via official support channels if they consider a measure to be incorrect.